Frequently Asked Questions

An eSIM (embedded SIM) is a digital SIM card built into your device's hardware. Unlike a physical SIM, it is programmed via software. You download a carrier profile — provided by Airalo as a QR code — onto the eSIM chip. Multiple profiles can be stored and switched between in software.

Most flagship smartphones released after 2018 support eSIM. Check Airalo's compatibility list and confirm your device is carrier-unlocked. A locked device will not accept a third-party eSIM regardless of hardware support.

No. Airalo plans are data-only. Use VoIP apps (WhatsApp, FaceTime, Skype) for calls over the data connection. Keep your primary UK SIM active for receiving calls and SMS.

Most plans start validity from first use — when your device first connects to a local network abroad. Some start from purchase date. Always check the specific plan terms before buying, especially if purchasing well in advance.

Hotspot is permitted on most Airalo plans but not all. Check the plan details page before purchasing if tethering is essential for your trip.

If your plan supports top-ups, purchase additional data via the Airalo app. If not, purchase a new plan for the same destination — this may require installing a new eSIM profile.

Refunds are available for plans not yet installed (QR code not scanned). Once installed, plans are generally non-refundable. Contact Airalo support promptly if your plans change before installation.

Via in-app live chat (24/7) or email. AiralSimInfo is independent and cannot resolve Airalo account or billing issues.

Airalo uses industry-standard payment processing (Stripe) and does not store full card details. The platform is used by millions of travellers globally.

Yes, on eSIM-capable tablets. iPads (cellular, 2018+) and some Windows laptops support Airalo plans. Check your specific device model.

Airalo typically costs 60–90% less than roaming charges for heavy data users. The trade-off: Airalo is data-only, so you retain your UK number for calls via your primary SIM.

iPhone: Settings → Cellular → select line → Remove Cellular Plan. Android: Settings → SIM Manager → select eSIM → Delete. Warning: deletion is permanent — the QR code cannot be reused.